Keboola - Snowflake workspace "Connect" fails for some dedicated Snowflake accounts – Incident details

All systems operational

Snowflake workspace "Connect" fails for some dedicated Snowflake accounts

Resolved
Partial outage 1 %
Started 13 days agoLasted 4 hours 35 minutes

Affected

AWS EU (eu-central-1)

Partial outage from 11:17 AM to 3:52 PM

GCP EU (europe-west3)

Operational from 11:17 AM to 3:52 PM

AWS US (us-east-1)

Operational from 11:17 AM to 3:52 PM

GCP US (us-east4)

Operational from 11:17 AM to 3:52 PM

Azure NE (north-europe)

Operational from 11:17 AM to 3:52 PM

Updates
  • Resolved
    UTC
    Resolved

    We have identified issues and deployed fix on all multi-tenant stacks.

  • Investigating
    UTC
    Investigating

    Opening a Snowflake workspace in Snowsight via "Connect" fails with HTTP 400 for some projects using a dedicated Snowflake account, currently observed on the AWS EU (Frankfurt) stack.

    Jobs, transformations and the SQL Editor in Keboola are not affected and can be used in the meantime.

    We are investigating the issue together with Snowflake and will post an update here.