Keboola - Intermittent Kai failures on AWS EU – Incident details

Intermittent Kai failures on AWS EU

Resolved
Degraded performance
Started 26 days agoLasted 24 minutes

Affected

AWS EU (eu-central-1)

Degraded performance from 3:26 PM to 3:51 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating intermittent failures of Kai, our in-platform AI assistant, on our AWS EU (connection.eu-central-1.keboola.com) infrastructure. Requests may time out or return an error, while other attempts succeed.

    Our engineering team has been alerted and is actively investigating the root cause.

    We apologize for the disruption and will provide an update within 1 hour or when new information is available.