Keboola - Failing BingAds Extractor jobs – Incident details

All systems operational

Failing BingAds Extractor jobs

Resolved
Degraded performance
Started 2 months agoLasted about 4 hours

Affected

AWS EU (eu-central-1)

Degraded performance from 6:25 AM to 7:04 AM, Operational from 7:04 AM to 9:30 AM, Degraded performance from 9:30 AM to 10:00 AM

GCP EU (europe-west3)

Degraded performance from 6:25 AM to 7:04 AM, Operational from 7:04 AM to 9:30 AM, Degraded performance from 9:30 AM to 10:00 AM

AWS US (us-east-1)

Degraded performance from 6:25 AM to 7:04 AM, Operational from 7:04 AM to 9:30 AM, Degraded performance from 9:30 AM to 10:00 AM

GCP US (us-east4)

Degraded performance from 6:25 AM to 7:04 AM, Operational from 7:04 AM to 9:30 AM, Degraded performance from 9:30 AM to 10:00 AM

Azure NE (north-europe)

Degraded performance from 6:25 AM to 7:04 AM, Operational from 7:04 AM to 9:30 AM, Degraded performance from 9:30 AM to 10:00 AM

Updates
  • Resolved
    Resolved

    After applying a further fix, we are no longer seeing the issue reoccurring. We continue to monitor the service.

  • Investigating
    Investigating

    The BingAds Extractor issue is reoccurring and we are continuing our investigation.

  • Resolved
    Resolved

    We have fixed the issue and are continuing to monitor it.

  • Investigating
    Investigating

    Since August 25th, we are seeing failures in the BingAds Extractor due to authorization errors. Affected jobs are failing with the message: “Authorization failed, please try to reauthorize the configuration.”

    Our team is actively working on a fix. We will provide the next update within 30 minutes.