Keboola - Stuck jobs - AWS EU and AWS US – Incident details

All systems operational

Stuck jobs - AWS EU and AWS US

Resolved
Partial outage 30 %
Started 3 months agoLasted about 2 hours

Affected

AWS EU (eu-central-1)

Partial outage from 10:23 AM to 12:15 PM

AWS US (us-east-1)

Partial outage from 10:23 AM to 12:15 PM

Updates
  • Resolved
    Resolved

    In the AWS EU region, we have identified approximately 25 jobs that became stuck and, unfortunately, could not be recovered. These jobs have ended in an error state.

    In the AWS US region, we have identified approximately 350 jobs that were stuck. Fortunately, in this case, we were able to fix them, and they are expected to be completed by around 15:40 UTC.

    Additionally, scheduled orchestrations in the AWS US region have been delayed since 14:30 UTC, but all are expected to run within the next 30 minutes.

    We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

  • Investigating
    Investigating

    We are currently investigating an issue with stuck jobs in the AWS EU (eu-central) and AWS US (us-east) regions. Jobs remain in the "created" state.