Keboola - Notice history

All systems operational

AWS EU (eu-central-1) - Operational

100% - uptime
April 2026 · 98.9%May · 99.6%June · 100%

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April 2026
May 2026
June 2026

GCP EU (europe-west3) - Operational

100% - uptime
April 2026 · 98.9%May · 99.6%June · 100%

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April 2026
May 2026
June 2026

AWS US (us-east-1) - Operational

100% - uptime
April 2026 · 99.0%May · 99.6%June · 100%

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April 2026
May 2026
June 2026

GCP US (us-east4) - Operational

100% - uptime
April 2026 · 99.0%May · 99.6%June · 100%

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April 2026
May 2026
June 2026

Azure NE (north-europe) - Operational

100% - uptime
April 2026 · 98.9%May · 99.6%June · 99.8%

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April 2026
May 2026
June 2026

Google Cloud Platform: Google BigQuery - Operational

Notice history

June 2026

Intermittent job failures in all Azure stacks
  • Resolved
    Resolved

    This incident has been resolved. We're sorry for any incovenience.

  • Monitoring
    Monitoring

    We have attributed the failures to node scaleup events. We have increased static capacity to avoid scaling up before a fix is deployed. All jobs should now process as expected. We're monitoring the situation closely.

  • Investigating
    Investigating

    We have detected increased job failure rate during a ndoe scaleup event in all Azure stacks. Users may experience application errors, retrying the job usually helps. Our engineering team is investigating the issue with high priority.

    We apologize for the disruption and will provide an update within 1 hour or when new information is available.

Automatic top-up of credits on Pay-as-you go projects
  • Resolved
    Resolved

    This incident has been resolved. Top up is operating normally.

  • Investigating
    Investigating
    We are currently investigating this incident.
Waiting jobs
  • Resolved
    Resolved

    This incident has been resolved. A temporary issue on Microsoft's side (Microsoft Container Registry) briefly delayed new compute nodes from starting in Azure NE, so some jobs waited longer than usual before running. No jobs failed or were lost - they only started later and completed normally once the registry recovered.

  • Investigating
    Investigating

    We're investigating jobs that remain in waiting / processing state longer than expected, or fail to start. Root cause analysis is in progress.

Unable to save changes in the output mapping UI
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix - it is being rolled out.

  • Identified
    Identified

    Unable to save changes in the output mapping UI when trying to create a new bucket, and the feature to disable the legacy bucket prefix is enabled. We are continuing to work on a fix for this incident.
    As a temporary workaround, you can create the bucket manually and then select the existing bucket.

Data Apps unavailable on Azure stacks
  • Resolved
    Resolved

    This incident has been resolved. We're sorry for this inconvenience.

  • Investigating
    Investigating

    The wildcard SSL certificate for Data App hubs on our Azure stacks expired on 2026-05-31, causing "not secure" errors when accessing Data Apps. We are renewing the certificates now and will update once service is restored.

May 2026

Javascript Data Apps not starting
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating reports of errors during startup of JS data apps in our GCP EU stack.

    Our team has been notified and is actively investigating.

    Next update in 1 hour or when new information is available.

Some Data Apps not showing in UI
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Data Apps with source code set from github non-main branch are not showing in the UI.

    We have identified the root cause and the fix is on the way.

Branched Storage on Snowflake breaks `processed_tags` in Fie Input Mapping
  • Resolved
    Resolved

    This incident is now resolved. The affected project owners have been contacted directly.

  • Identified
    Identified

    We've identified the affected projects and disabled the Branched Storage on Snowflake feature there. Owners of the affected projects are being contacted.

  • Investigating
    Investigating

    We're investigating multiple reports of File Input Mapping with processed_tags not working correctly on projects where Branched Storage on Snowflake (https://changelog.keboola.com/branched-storage-on-snowflake/) was recently enabled.

    We have confirmed the issue and are currently investigating the impact and possible solutions.

Snowflake Transformation Failures
  • Resolved
    Resolved

    This incident has been resolved. The issue was caused by a Snowflake platform change that affected Snowflake workspace creation, impacting Snowflake SQL transformations and other components.

    A fix has been deployed and all affected services are now running normally.

    We apologize for the inconvenience. If you are still experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are currently experiencing an issue where Snowflake SQL transformations and flows are failing with an "Application error".

    This is caused by a Snowflake platform change on our end — no action is needed from users.

    Impact: Snowflake SQL transformation jobs may fail when triggered.
    Our team has identified the root cause and is working on a fix.

    Next update in 1 hour or when a fix is deployed.

April 2026

Degraded performance of Kai AI features on EU stacks
  • Resolved
    Resolved

    We have seen no more throttled requests since 16:40. The incident is resolved.

  • Monitoring
    Monitoring

    We see substantial reduction of throttled requests. Only one request was throttled in the past 15 minutes.

  • Identified
    Identified

    Since 11:00 UTC we're observing degraded performance of Kai AI features on our EU stacks (connection.eu-central-1.keboola.com and connection.europe-west3.gcp.keboola.com and connection.north-europe.azure.keboola.com) . The issue is caused by rate limiting (HTTP 429 Too Many Requests) from our upstream GCP Vertex AI provider and has been intermittently affecting responses.

    Users may experience slower responses, failed requests, or errors when interacting with Kai. Other platform functionality is not affected.

    Our team is actively monitoring the situation.

    Next update in 60 minutes.

    We apologize for the inconvenience.

Support Widget in Application Temporarily Unavailable
  • Resolved
    Resolved

    The issues affecting our Jira-powered support widget have been resolved. Atlassian has confirmed that their services are fully operational.

    Tickets submitted during the outage were delivered with a delay and we have responded to all of them. If you have not received a response, please re-submit your request.

    We apologize for the inconvenience. The issue was on the third-party vendor's side, not in the Keboola platform.

  • Update
    Update

    Atlassian pipeline pipeline was presumably fixed now and we're starting to gradually receive submitted tickets. We apologize for the delay in processing. We'll re-enable the support widget once we confirm it works reliably. Next update in 8 hours.

  • Identified
    Identified

    We're currently experiencing an issue with the Jira-powered support widget in the Keboola platform, which is preventing some support tickets from being submitted successfully. We're working with Atlassian to resolve this.

    Workaround: Please send your support requests directly to support@keboola.com. We'll respond as usual.

    We'll update this notice as soon as the widget is restored.

Scheduled Partial Maintenance of all Azure stacks
  • Completed
    2026-04-25 at 06:15
    Completed
    2026-04-25 at 06:15
    Maintenance has completed successfully
  • In progress
    2026-04-25 at 05:50
    In progress
    2026-04-25 at 05:50
    Maintenance is now in progress
  • Planned
    2026-04-25 at 05:50
    Planned
    2026-04-25 at 05:50

    We would like to inform you about the planned maintenance of all Keboola stacks hosted on Azure.

    During the database upgrades there will be a short service outage on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, April 25, 2026 between 05:50 and 06:30 UTC.

    Effects of the Maintenance

    During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 06:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

    Detailed Schedule

    • 05:50–06:00 UTC: processing of new jobs stops.

    • 06:00–06:15 UTC: service enhancement period.

    • 06:15 UTC: processing of jobs resumes.

Failing storage jobs on BigQuery backend
  • Resolved
    Resolved

    Incident resolved. Mitigation has been applied and systems have returned to normal operation. Follow-up work is in progress to implement a permanent fix and prevent recurrence.

  • Identified
    Identified

    We have identified the root cause of the failing storage jobs on the BigQuery backend. The issue is isolated to internal/system projects and does not impact customer data or workloads. We are applying mitigation steps and continue to monitor the system closely.

  • Investigating
    Investigating

    We are currently investigating this incident where storage jobs running on BigQuery backend are failing.

Degraded performance of Kai AI features on EU stacks
  • Resolved
    Resolved

    The situation has stabilized and we are no longer observing elevated 429 responses from GCP Vertex AI on the affected EU stacks. Kai AI features are operating normally again. The incident is now resolved, and we will continue to monitor the situation.

    We apologize for the inconvenience.

  • Investigating
    Investigating

    Since approximately 05:00 UTC we have been observing degraded performance of Kai AI features on our EU stacks (connection.eu-central-1.keboola.com and connection.europe-west3.gcp.keboola.com). The issue is caused by rate limiting (HTTP 429 Too Many Requests) from our upstream GCP Vertex AI provider and has been intermittently affecting responses since this morning.

    Users may experience slower responses, failed requests, or errors when interacting with Kai. Other platform functionality is not affected.

    Our team is actively monitoring the situation.

    Next update in 60 minutes.

    We apologize for the inconvenience.

April 2026 to June 2026

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