Keboola - Notice history

All systems operational

AWS EU (eu-central-1) - Operational

100% - uptime
July 2025 · 99.95%August · 99.92%September · 100.0%

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July 2025
August 2025
September 2025

GCP EU (europe-west3) - Operational

100% - uptime
July 2025 · 99.94%August · 100.0%September · 100.0%

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July 2025
August 2025
September 2025

AWS US (us-east-1) - Operational

100% - uptime
July 2025 · 99.95%August · 99.92%September · 100.0%

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July 2025
August 2025
September 2025

GCP US (us-east4) - Operational

100% - uptime
July 2025 · 99.95%August · 100.0%September · 99.99%

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July 2025
August 2025
September 2025

Azure NE (north-europe) - Operational

100% - uptime
July 2025 · 99.92%August · 99.97%September · 99.91%

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July 2025
August 2025
September 2025

Notice history

September 2025

Python and R Workspace with Large backend won't start on AWS stacks
  • Resolved
    Resolved

    The issue affecting Python and R workspaces has been resolved, and normal operation has been restored.

    We apologize for any inconvenience this may have caused.

  • Investigating
    Investigating

    We are currently investigating reports of errors when starting new large Python and R Workspaces.

    Our team has been notified and is actively investigating.

    Next update in 30 minutes or when new information is available.

Scheduled Partial Maintenance of all Azure stacks
  • Completed
    2025-09-20 at 04:13
    Completed
    2025-09-20 at 04:13

    The maintenance has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience.

  • In progress
    2025-09-20 at 04:00
    In progress
    2025-09-20 at 04:00

    The announced partial maintenance is ongoing, and we are expecting downtime to begin any minute now.

  • Planned
    2025-09-20 at 03:50
    Planned
    2025-09-20 at 03:50

    We would like to inform you about the planned maintenance of all Keboola stacks hosted on Azure.

    During the database upgrades there will be a short service outage on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, September 20, 2025 between 05:50 and 06:30 UTC.

    Effects of the Maintenance

    During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 06:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

    Detailed Schedule

    • 05:50–06:00 UTC: processing of new jobs stops.

    • 06:00–06:15 UTC: service enhancement period.

    • 06:15 UTC: processing of jobs resumes.

GCP us-east4 instance issues with new PAYG projects
  • Resolved
    Resolved

    The issue was resolved, Pay As You Go sign ups are now fully operational.

  • Investigating
    Investigating
    We are currently investigating issues when creating new Pay As You Go projects on . ![Screenshot 2025-09-27 at 20.19.25.png](https://res.cloudinary.com/sup/image/upload/v1758997173/lgrctisooxwbundejxrg.png)
Azure North Europe Stack – Major Degradation
  • Resolved
    Resolved
    We identified issues on one of our Kubernetes nodes. The node was taken out of service, and all systems are now operating normally. No jobs were lost or failed; the impact was limited to visible error messages in the user interface. We apologize for the inconvenience caused.
  • Investigating
    Investigating

    We are observing a major degradation in the Azure North Europe stack (connection.north-europe.azure.keboola.com). The root cause is still unknown and investigation is ongoing. Users may encounter various errors in the UI. Mitigations have been initiated.

August 2025

Scheduled Partial Maintenance of all GCP stacks
  • Completed
    2025-08-30 at 04:26
    Completed
    2025-08-30 at 04:26

    The maintenance has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience.

  • Update
    2025-08-30 at 04:00
    Update
    2025-08-30 at 04:00

    The announced partial maintenance is ongoing, and we are expecting downtime to begin any minute now. We will continue to update this post as the maintenance progresses.

  • In progress
    2025-08-30 at 03:30
    In progress
    2025-08-30 at 03:30

    The announced partial maintenance has just started. The platform has been scaled down and is no longer accepting new jobs. We expect a brief downtime in 20 minutes, around 06:00 UTC. We will update this post with the progress of the partial maintenance.

  • Planned
    2025-08-30 at 03:30
    Planned
    2025-08-30 at 03:30

    We would like to inform you about the planned maintenance of all Keboola stacks hosted on GCP.

    During the database upgrades there will be a short service outage on all GCP stacks, including all single-tenant stacks and GCP US and EU multi-tenant stacks (connection.us-east4.gcp.keboola.com, connection.europe-west3.gcp.keboola.com). This will take place on Saturday, August 30, 2025 between 05:30 and 06:30 UTC.

    Effects of the Maintenance

    During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 06:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

    Detailed Schedule

    • 05:30–06:00 UTC: processing of new jobs stops.

    • 06:00–06:15 UTC: service enhancement period.

    • 06:15 UTC: processing of jobs resumes.

Some jobs does not run on Azure NE stack
  • Resolved
    Resolved
    This incident has been resolved. Jobs run again as usual.
  • Investigating
    Investigating
    Due to an underlying infrastructure issue, some jobs failed prematurely in North Europe (Azure). The root cause is still under investigation. Please contact support if your job was affected. We apologize for the disruption and thank you for your understanding.
Conditional flows in branch running jobs against production
  • Resolved
    Resolved
    We have deployed a fix that ensures conditional flows created on a branch are executed within that same branch, including storage, component configuration, transformations, or data apps version from the branch where the conditional flow was created. As a result, jobs from the development branch are no longer running in main (production) with main configurations.
  • Investigating
    Investigating

    In the beta version of conditional flows, when a flow is executed in the development branch, the child jobs are mistakenly executed in the main (production) branch.
    We are already investigating this issue and preparing a fix. If your production data was affected, we sincerely apologize for the inconvenience.

KeyVault issues in Azure Europe West region
  • Resolved
    Resolved

    The Azure Key Vault issues in the Europe West region have been resolved. We are no longer observing any related job errors or delays.

    Thank you for your patience while we monitored this incident.

  • Monitoring
    Monitoring
    All issues observed so far were related to CMK (Client Managed Keys). Affected jobs are failing with error similar to: > Error received from the customer managed key (CMK) provider: 'Cannot invoke "[com.microsoft.azure](http://com.microsoft.azure).keyvault.models.KeyVaultError.error()" because the return value of "[com.microsoft.azure](http://com.microsoft.azure).keyvault.models.KeyVaultErrorException.body()" is null'
  • Investigating
    Investigating
    We're observing ongoing issues with **Azure Key Vault** in the **Europe West** region. Microsoft is reporting unavailability of Key Vaults across the region, which may also impact the Keboola platform. > We're actively monitoring the situation and will share updates as they come.
New tables created without native types
  • Resolved
    Resolved

    We have completed an impact analysis of the issue. The affected tables have been identified, and we will be contacting the impacted customers directly.

  • Investigating
    Investigating

    We identified an issue where all NEW tables created between 2025-08-22 11:00 UTC and 2025-08-25 10:45 UTC were created without native types (untyped). We have reverted to the previous working version and continue investigation.

July 2025

Snowflake Transformation Component Failure
  • Resolved
    Resolved

    We’ve identified the root cause of the issue affecting the Snowflake Transformation component.

    The problem was introduced by a bug in a release deployed today at 11:00 UTC. This release has since been rolled back, and new failures should no longer occur.

    However, please note that any Snowflake Transformation configurations edited during the affected window may still be impacted and require manual correction. If you made any changes to Snowflake transformations between 11:00 and 15:00 UTC, we recommend reviewing them.

    Fix Instructions

    To resolve the issue caused by the bug, navigate to the affected transformation configuration detail, click the "EDIT ALL QUERIES" button and make a small change (e.g., add a space at the end of one of the queries) to re-save the entire configuration.

    ⚠️ Please note:
    This action will only fix the query formatting issue introduced by the bug. If you made additional changes to the queries in the meantime—such as attempting to fix broken queries manually—you may still need to manually review and correct individual queries. In such cases, it may be easier to roll back to the last known working configuration version instead.

    Thank you for your patience while we worked to resolve this.

  • Investigating
    Investigating
    We are currently experiencing issues with the **Snowflake Transformation** component. Jobs are failing with the following error: > `"Actual statement count X did not match the desired statement count Y."` The problem began occurring at approximately **11:00 UTC**. Our engineering team is actively investigating the issue. We will share more information and updates as soon as we have them. Thank you for your patience and understanding.
Failing jobs on GCP West 3
  • Resolved
    Resolved
    The affected node has been replaced, jobs will now run normally as expected.
  • Investigating
    Investigating
    We are currently experiencing an issue with one of our nodes running jobs. Our team is actively working to resolve the situation. We will provide an update once the issue has been addressed. We're sorry for any inconvenience. Thank you for your understanding.
Storage jobs slowdown on Snowflake Multitenant stacks
  • Resolved
    Resolved

    The root cause is fixed and the transformations on different backend size than default and performance seems to be on track as it was before.

  • Monitoring
    Monitoring

    We have released fix, which seems to be working correctly. We will continue monitoring the situation that the performance of transformations is back on track as before.

  • Investigating
    Investigating

    We are investigating issues with slowdown of Storage jobs on Multitenant stacks. There are affected projects which are using Snowflake (Bigquery not affected). Issue was firstly noted on 10.07.2025.

    The issue has impact on transformations with bigger backend size than default. 

    We are preparing fix so the jobs are running as before.

Support Widget Unavailable on GCP Pay-As-You-Go Projects
  • Resolved
    Resolved

    The support widget was unavailable on GCP Pay-As-You-Go projects from July 4th to July 14th 2025. The issue has now been resolved and the support widget is available for these projects once again.

    This issue only affected the support and feedback button in the bottom-right corner of the project page. Support requests made from the Projects menu were not affected.

Jobs not starting on Azure North Europe stack
  • Resolved
    Resolved

    The root cause has been fixed. 

  • Identified
    Identified

    We've identified the root cause and are working on a fix. The jobs are unblocked for now, but some delays might still occur. 

  • Investigating
    Investigating

    We're investigating an issue with jobs not starting on Azure North Europe stack (https://connection.north-europe.azure.keboola.com/).

July 2025 to September 2025

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